We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

1. Identity Data includes first name, last name, username or similar identifier, title.
2. Contact Data includes billing address, delivery address, email address and telephone numbers.
3. Financial Data includes payment methods (we do not store your credit or debit card details).
4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
6. Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
7. Usage Data includes information about how you use our website, products and services.
8. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We will use your information to provide you with the requested products and services, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact, comment, and participate in online games, contests and reward programmes. We may use your information to monitor and improve and protect our products, content, services and websites, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you where a checkout journey is not completed, if you have provided your information. The content on our websites and in our communications with you may be adjusted depending on what we know about the content, products and services that you may like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and app settings. See our Cookie policy for more information about how we use these.

We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.

We use targeted advertising to provide online advertisements that we believe are more relevant to your interests. We deliver online adverts based on the way you interact with us on our websites, mobile apps and tablet editions of our products and services. We may use information obtained through your participation in competitions, offers and events provided both by us and in cooperation with our commercial partners to deliver more relevant online adverts. We may also use your device’s location to deliver relevant online advertising. The information is aggregated and advertising based on your interests and profile is then displayed, when you visit websites or apps that use the same advertising networks. For more information please see our Cookie policy.

Advertising content may be adjusted depending on personal information. In some instances, this targeted advertising may be created by third parties and the information will be collected and held by these third parties outside of our control. We accept no responsibility for the content of advertising material, including any error, omission or inaccuracy contained within it.

Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about your chosen services (for example, Culture Whisper exclusive discounts or membership offers).

This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers, including for a reasonable time after you may have ceased a subscription or service with us.

• Purpose/Activity: To register you as a new customer
  Type of data : : (a) Identity, (b) Contact
  Lawful basis for processing including basis of legitimate interest: Perform of a contract with you
• Purpose/Activity: To process and deliver your order including; Manage payments, fees and charges & collect and recover money owed to us
  Type of data : (a) Identity, (b) Contact
  Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to recover debts due to us)
• Purpose/Activity: To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy, (b) Asking you to leave a review or take a survey
  Type of data : : (a) Identity, (b) Contact, © Profile, (d) Marketing and Communications
  Lawful basis for processing including basis of legitimate interest: a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, © Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
• Purpose/Activity: To enable you to partake in a prize draw, competition or complete a survey
  Type of data : (a) Identity, (b) Contact, © Profile, (d) Usage, (e) Marketing and Communications
  Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
• Purpose/Activity: : To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  Type of data : : (a) Identity, (b) Contact, © Technical
  Lawful basis for processing including basis of legitimate interest: : (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), (b) Necessary to comply with a legal obligation
• Purpose/Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  Type of data : : (a) Identity, (b) Contact, © Profile, (d) Usage, (e) Marketing and Communications, (f) Technical
  Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
• Purpose/Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  Type of data : (a) Technical, (b) Usage
  Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
• Purpose/Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you
  Type of data : (a) Identity, (b) Contact, © Technical, (d) Usage, (e) Profile
  Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, purchased tickets or received free tickets from us and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside Culture Whisper for marketing purposes.

Opting-out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time on+44 (0)207 1831147, emailing us at privacypolicy@culturewhisper.com or simply logging into your culturewhisper.com account and amending your preferences directly.

You will be asked for personal data such as your name, address and email address when you register, join as a member, or order tickets or products and services from us.

We require this information to provide goods and services to you, to understand your needs and provide you with a better service, for general profiling of our audiences, to let you know about other goods and services in which you may be interested, and to inform you about changes and improvements.

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

• Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting us
• Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

• Service providers based who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

• *Request access *to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; © where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.