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We are the controller of personal data that we collect about you through our website, when you call and when you correspond with us.
Culture Whisper respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect and use your personal data and tells you about your privacy rights and how the law protects you.
The Culture Whisper website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Our full details are:
Culture Whisper Limited
9 Great Newport Street
T: +44 (0)207 1831147
E: [email protected]
This privacy notice was last updated on Thursday 24 May, 2018. We may update this privacy notice from time to time. When we do so we will notify you of any significant changes by providing a notice on our website or by emailing you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
We may collect and process the following data about you:
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may sometimes collect information relating to your health (this is known as a Special Category of Personal Data) where this is necessary to help us provide a service to you (for example if you need particular access assistance). By submitting such data to us voluntarily, you will be consenting to us using that data for the purpose of responding to and complying with your request.
What happens if you do not provide requested information? Where we need to collect personal data by law, or under the terms of contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, in order to send you tickets that you purchase through the website, we need to know your name so we can identify you and your address if you have asked us to post your tickets to you). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.
Deliver services, improve experience and personalisation
Market research and analytics
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.
Deliver relevant advertising
Third party advertising
Advertising content may be adjusted depending on personal information. In some instances, this targeted advertising may be created by third parties and the information will be collected and held by these third parties outside of our control. We accept no responsibility for the content of advertising material, including any error, omission or inaccuracy contained within it.
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about your chosen services (for example, Culture Whisper exclusive discounts or membership offers).
This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers, including for a reasonable time after you may have ceased a subscription or service with us.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message or where you voluntarily submit special data to us. You have the right to withdraw consent to marketing at any time by calling us on +44 (0)207 1831147, emailing us at [email protected] or simply logging into your www.culturewhisper.com account and amending your preferences directly.
We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the list below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us, purchased tickets or received free tickets from us and, in each case, you have not opted out of receiving that marketing.
Third party marketing
We will get your express opt-in consent before we share your personal data with any company outside Culture Whisper for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by Contacting us at any time on+44 (0)207 1831147, emailing us at [email protected] or simply logging into your culturewhisper.com account and amending your preferences directly.
We are committed to ensuring your privacy is protected and will only use the information that we collect about you lawfully under the Data Protection Act 1998. Culture Whisper may update this policy at any time, so you should check this page from time to time to ensure that you are happy with any changes.
What data we collect
You will be asked for personal data such as your name, address and email address when you register, join as a member, or order tickets or products and services from us.
Why we collect it
We require this information to provide goods and services to you, to understand your needs and provide you with a better service, for general profiling of our audiences, to let you know about other goods and services in which you may be interested, and to inform you about changes and improvements.
If you have opted in to receive information from us by email, we will also use your information to send you emails based on your preferences to keep you up to date with events, news and other relevant information. We track opens and click-through links in emails sent through this service.
We may occasionally use your information to contact you for market research purposes.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
For how long do we keep your information?
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data including:
If you wish to exercise any of the rights set out above, please Contact us. All the the above are available to you buy+44 (0)207 1831147, emailing us at [email protected] or simply logging into your culturewhisper.com account and amending your preferences directly.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legal basis for our use of your data:
Internal Third Parties means other companies within the Culture Whisper group who are based in the UK and provide IT and system administration services and undertake leadership reporting.
External Third Parties means:
Your legal rights
You have the right to: